Refund and Return Policy
Refund and Return Policy
At Sigmaholotech, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. Please review our Refund and Return Policy to understand how we handle returns and refunds.
Returns
Eligibility: You have [30] days from the date of delivery to request a return for any product that is unused, undamaged, and in its original packaging. Products must also include all original accessories and documentation.
Non-Returnable Items: Certain items may not be eligible for return, including:
- Items marked as final sale or clearance.
- Products that have been tampered with or used for purposes other than their intended use.
Return Process:
- To initiate a return, please contact our customer service team at 9811771468 with your order number and details of the item you wish to return.
- Our team will provide you with a return authorization and instructions on how to send your item back to us.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
Refunds
Refund Process: If your return is approved, a refund will be issued to your original method of payment within [7-10] business days. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or payment provider.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that show signs of use or are missing parts).
Non-Refundable Items: Shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost to you. Please contact us within [30] days of receiving the item to arrange an exchange. We may request photos or further details to assess the issue before proceeding with the exchange.
Return Shipping
Responsibility: The customer is responsible for covering the shipping costs for returning an item unless the return is due to a defective or incorrect product.
Shipping Labels: For eligible returns, we will provide you with a prepaid shipping label. For all other returns, customers are responsible for using their own shipping method.
Restocking Fees: A restocking fee of [10%] may apply to certain returns.
Contact Us
If you have any questions about this Privacy Policy, please feel free to contact us at
